Shipping/Returns

PREORDERS FOR IN-STORE PICK UP

Preorders can be placed as late as 4:59pm the day before, for pickup the following day.

Currently, we are not able to offer same-day preorders for in-store pick up. We are working on a solution for this and appreciate your patience.

Orders can be picked up during our regular hours of operation (Tues - Fri, 10am - 6pm // Sat, 10am - 5pm). During the checkout process, you'll be prompted to select a date for pick-up. You will receive the freshest product we have on your scheduled pick-up date. So, don't hesitate to order ahead! We are able to accept orders up to 4 weeks in advance of the pick-up date.

Have your order number handy when you arrive for a quick and easy experience! 

Unclaimed orders will be held for 7 days after the scheduled pick up date.

 

LARGE ORDERS

If you're looking to place a large order and are unable to proceed through the online checkout, please reach out to our team info (at) beta5chocolates (dot) com.

We are happy to assist you with your order, and can make arrangements for weddings and events weeks to months ahead of time.

 

CANADA-WIDE SHIPPING

We ship chocolates via UPS.

Our goal is to ensure that packages leaving our facility arrive at their destination in peak condition. 

Packages leave our facility on Tuesdays and Wednesdays. Orders can be placed up until 11.59pm on Monday, and will be processed and shipped out same week (subject to capacity - during peak seasons, it might take longer to process your order. Orders placed after 11.59pm on Tuesdays will be shipped out the following week.

You will receive an email with tracking information once your order is prepared for shipment.

PO Boxes: unfortunately, UPS is unable to deliver to PO boxes. 

LATE SHIPMENTS

Once a package leaves our facility and is in transit, the carrier is responsible for any package delays.

For up to date information on postal delays with UPS, please refer here. 

INTERNATIONAL ORDERS

We are not currently shipping outside of Canada. 

WHEN WILL MY ORDER ARRIVE?

Please consult your confirmation email for tracking information. You can check the status of your package by following the link included in your shipping confirmation email.

REFUNDS AND RETURNS

Our goal at BETA5 is to completely satisfy all of our customers. We take great pride in our work and guarantee that all products leave our facility in peak condition. Due to the perishable nature of our products, we are unable to offer returns or exchanges for items that are not damaged or defective. Should you happen to receive damaged or defective product, please contact us immediately (within 24 hours of receiving your order), to ensure we can appropriately address the situation. Please, provide a photo of the damage if you are able to do so.

Gift cards are a final sale item and cannot be returned for a refund. 

We are not responsible for the following: delays caused by weather, mechanical failure or other acts beyond our control, incorrect or incomplete addresses input by the purchaser on the original web order.

 

updated: November 23, 2024