COVID-19, 8 weeks in...

Posted by Adam Chandler on


well, it's been 8 weeks of living under restrictions related to the pandemic, and thanks to all of your love and support we're still here and it's been a lot busier than we had anticipated! so, a BIG 'thank you!' from all of us at BETA5!


while our government is expected to announce a loosening of restrictions related to social gatherings later today (may 6), we plan to continue operations with a pickup only service from our café for at least the next few weeks. we're excited to welcome people back into our (still new!) space, but want to proceed with an abundance of caution. this being said, we're busy preparing for the impending return of ICE CREAM SANDWICHES starting this weekend (may 8 / 9)!!! our hope is that we'll be able to slowly add additional pickup days, but we expect a complete return to 'normal' is going to take a while, so we thank you in advance for your patience and understanding as we continue to navigate this crazy period of time.

the one not-so-positive update is related to shipping. unfortunately, the pandemic has hit our primary shipping partner, canada post, quite hard, and they very early on suspended all of their service guarantees until further notice. many of you have probably noticed slower service, whether it's been waiting for an order from us or from another business, and we know how frustrating it has been. the tough part for us, is that as the weather warms up, it becomes a lot more difficult (and expensive!) to ship chocolate! delays in shipping are our worst enemy, as your treats can very quickly go from perfect to destroyed in a matter of hours once the ice packs inside have melted. after consulting with canada post, and learning that xpresspost and priority services are not reliably expediting packages through their network, we have made the decision to suspend all shipping services during the warmer summer months with the final day for shipping services being thursday may 7 (place your orders before midnight on may 6) to get your last minute orders in before service is suspended!

we have been absolutely blown away by your support over the past 8 weeks. it's been great to see everyone on our pick up days, and it's been wonderful hearing (and reading) your kind words of support and encouragement! we're so grateful for all of you, and we look forward to the next steps as we all continue to navigate these uncertain times.



adam, jess, and all of us at BETA5


COVID-19 shipping summer update

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